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SS Guide Contents Using the Guide What's New 1 Key Terms & Principles 2 Claim Verification 3 Qualification & Payability 4 Income & Assets 5 Payment Rates 6 Reviews, Debts & Payment Recovery 7 Portability & CFP 8 Administration Act Provisions 9 Visas, Entitlements & Assurances of Support 10 Australian Social Security Agreements 11 Income Management Acronym List Keyword Index Act Section Index Site Map

Print this page Print this page Payment Cycle Concepts


There are a number of concepts that are fundamental to the payment cycles initiatives. These are explained below.


Payments are period based

All payments are made in respect of entitlement periods (1.1.E.125). Most entitlement periods will run for 14 days ending on a weekday, not a weekend. A customer's entitlement period is set in relation to their payment delivery day (1.1.D.55). For customers in receipt of a pension (section 23(1)-'social security pension'), FTB, PP or MOB their entitlement period will end 2 working days before their payment is made into their account (i.e., their payment delivery day). These 2 days fall into the customer's next entitlement period.


Customers in receipt of benefits (section 23(1)-'social security benefit'), other than benefit PPP will have as their payment delivery day the working day after their entitlement period ends.


Entitlement periods run consecutively without a break as long as the customer remains qualified (1.1.Q.10) for a social security payment (section 23(1)-'social security payment'). In some circumstances, the customer's entitlement period will be for a period of less than 14 days or the entitlement period may change as a result in a change in the customer's payment delivery day.


Act reference: SSAct section 23(1)-'social security pension', section 23(1)-'social security benefit', section 23(1)-'social security payment'

Policy reference: SS Guide 3.10.2 Entitlement Periods


Amounts payable for each day make up the fortnightly payment

To arrive at the amount to be paid to a particular customer for an entitlement period, the system adds together the amounts due for each day in the period including weekends. This will ensure customers receive payment for every day they are entitled.

Example: If a customer becomes entitled to a higher rate of payment on day 4 of their entitlement period, they will receive 3 days of payment at the lower rate and 11 days at the higher rate in their next instalment.


Transfers will be seamless. The customer will normally retain the same entitlement period.

Example: A customer in receipt of MAA who becomes eligible for Age (1.1.P.129) on day 9 of their entitlement period will receive 8 days of MAA and 6 days of Age in their next payment.


Most customers can choose their own payment delivery day

Most customers will be able to choose a payment delivery day that is convenient for them, NOT weekends. Payment delivery days can be changed, but there will be no financial advantage to the customer in doing so. Customers who have restrictions on the choice of payment delivery days are:

  • customers with partners (1.1.P.70) who will have their entitlement periods aligned,
  • customers who are permanent nursing home residents or who are paid through group arrangements (1.1.G.68),
  • CIS customers, and
  • FTB customers whose entitlement period end day (1.1.E.126) must be the same as any income support payment they receive or offset by exactly one week.


Policy reference: SS Guide 3.10.3 Payment Delivery, 'Offset' Family Assistance & Carer Allowance Payments

FA Guide 1.2.1 Family Tax Benefit (FTB) - Description


Payment in arrears

Customers will be paid at the end of the entitlement period for the number of days in that entitlement period.


Last reviewed: 2 September 2002


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Last Edited: 26/06/2012 3:25:40 PM

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