Centrelink will assess a job seeker who is having difficulty meeting their activity test or participation requirements to determine the reasons for this. This assessment is a CCA.
A CCA will be automatically triggered after a job seeker has had 3 failures applied for not attending appointments (i.e. 3 connection or reconnection failures) OR 3 NSNP failures in a 6-month period. If, during the previous 6 months, the job seeker has already had a CCA or has had a serious failure period applied for persistent non-compliance, any failures that occurred before either of those things do not count.
Employment services providers or Centrelink may also initiate a CCA at any other time if they believe a job seeker's circumstances warrant it.
Once a CCA is triggered, no more NSNP, connection or reconnection failures should be applied, except for a connection or reconnection failure for not attending the CCA. Failure to attend a CCA also may also result in immediate suspension of payment pending contact with Centrelink and agreement to attend a rescheduled CCA.
Another CCA can be automatically triggered whilst the job seeker is undertaking a compliance activity following a serious failure for persistent non-compliance.
In addition, if a provider or Centrelink believe that another CCA is required during a compliance activity, they can also request one.
A job seeker undertaking a compliance activity following a failure for refusing a job offer will not generally have had a CCA prior to the application of the failure. These job seekers can therefore have a CCA automatically triggered during a compliance activity if they meet the normal criteria.
During the CCA, a Centrelink specialist officer considers the job seeker's compliance history and looks at why the job seeker has been failing to meet their requirements.
Centrelink cannot apply a serious failure period for persistent non-compliance unless they have conducted and considered the findings of a CCA. However, the CCA is not just to determine whether a job seeker has been persistently non-compliant, it is also to identify whether the job seeker:
In some instances the Centrelink specialist officer may contact the job seeker's provider to give them the opportunity to provide any further information in relation to the CCA. It is not compulsory for providers to accept the offer to participate in CCA discussions.
Possible outcomes of a CCA include:
The findings of the CCA will be used to inform future decisions about the job seeker's requirements.
Act reference: SS(Admin)Act section 42NA Comprehensive compliance assessment
Last reviewed: 2 July 2012