Home | DSS | PM&C | Education | Employment | AGD | Contact us
SS Guide Contents Using the Guide What's New 1 Key Terms & Principles 2 Claim Verification 3 Qualification & Payability 4 Income & Assets 5 Payment Rates 6 Reviews, Debts & Payment Recovery 7 Portability & CFP 8 Administration Act Provisions 9 Visas, Entitlements & Assurances of Support 10 Australian Social Security Agreements 11 Income Management Acronym List Keyword Index Act Section Index Site Map

Print this page Print this page Compliance Failures & Penalties - General Rules

Multiple failures

A job seeker can only be subject to one penalty on a particular day. However, a job seeker may commit multiple failures within an instalment (or payment) period. For example, a job seeker may fail to attend a job interview in the first week of their instalment period, which is a NSNP failure, and miss a scheduled and then a rescheduled appointment with their provider in the second week, which would put them in a reconnection failure period. A job seeker may also commit multiple failures in relation to the same activity.

Example: If a job seeker misses 3 consecutive days of an activity, they may incur 3 NSNP failures if they do not have a reasonable excuse for any of the 3 days.


During a reconnection failure period, a job seeker cannot incur a connection failure or a NSNP failure. However, they can have their payment suspended and can incur a reconnection failure by failing to meet a further reconnection requirement.


During a serious failure period, a job seeker cannot incur a connection failure, a NSNP failure, a reconnection failure or another serious failure (noting that a serious failure period ends on commencement of a compliance activity and a job seeker again becomes subject to all failure types). An unemployment non-payment period may be incurred during a serious failure period (with the 2 non-payment periods running concurrently where they overlap).

Example: A job seeker incurs a serious failure and allowance is not payable for 8 weeks. The job seeker chooses not to undertake a compliance activity, but 3 weeks after the start of the serious failure period they commence employment, which they voluntarily leave a week later without good reason. At the end of their serious failure period they reapply for payment. The job seeker must serve an 8 week unemployment non-payment period. As this commences from the date of unemployment, 4 weeks of the non-payment period have already been served concurrently with the serious failure period. The job seeker therefore has 4 weeks of the unemployment non-payment period left to serve.


During an unemployment non-payment period, only another unemployment non-payment period may be applied (with the 2 non-payment periods running concurrently where they overlap).


Inability to recover an outstanding penalty amount due to a person not being in receipt of a participation payment

Where a person who has an unrecovered penalty amount cancels their participation payment or transfers to a different payment type, the penalty amount will be maintained for a period of 26 weeks pending a return to a participation payment. Where the person is still not in receipt of a participation payment after 26 weeks the outstanding penalty is fully and permanently waived. Where a person recommences a participation payment within the 26 week period, but once again cancels before it can be fully recovered, the 26 week period will begin again.


Last reviewed: 1 July 2011


Page Url: ../../../../ssg/ssguide-3/ssguide-3.1/ssguide-3.1.13/ssguide-
Last Edited: 07/03/2012 12:32:15 PM

© Commonwealth of Australia, 2014 All rights reserved