Centrelink is a delivery point for payments and services available to Australian families. Centrelink operates under the governance of DHS.
Parents lodge claims for PLP through Online Services or Centrelink shopfronts. Centrelink determines eligibility and provides PPL funding amounts (1.1.P.180) to employers to enable them to provide PLP to their employees.
Parents who do not receive their PLP from their employer or who do not have an employer, will receive the PLP directly from Centrelink.
Centrelink offers a range of first-point-of-contact services, which include:
A Centrelink call centre is also available to assist families with PPL scheme and family assistance enquiries over the telephone on 13 61 50. The call centre operates from 8 am to 8 pm local time.
Information about Centrelink payments and services is available on the DHS website.
This section contains the following topics:
Last reviewed: 2 October 2012