Centrelink must advise the individual (1.1.A.72) that the information and/or documents which were not provided and which triggered cancellation of their FTB instalments (1.1.I.100) in the previous income year must be provided. The decision to cancel the instalment entitlement (1.1.E.30) will then be reconsidered.
The past period claim is not effective (1.1.E.10).
Failure to provide the information and/or documents required to enable the previous decision cancelling FTB instalments to be reconsidered will mean that the individual is not eligible for FTB for that period.
An electronic or paper file record of this advice should be kept.
Last reviewed: 12 August 2013