The letter must request:
The letter should advise that the outstanding TFN details, or an authorisation to obtain them, must be lodged with the FAO within 14 days of the letter being received by the applicant (1.1.A.72).
FAO must advise the applicant that the date of the FTB claim will be the date the original claim was lodged if:
If the applicant requests an exemption from the TFN requirements, their request must be considered and an exemption either granted or refused. If the exemption is refused, the applicant must be advised in writing.
If the applicant is unwilling or unable to provide the TFN information or authorisation within 14 days, the claim is not effective (1.1.E.10).
The applicant should be advised that an ineffective claim cannot be reinstated by any FAO action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 184.108.40.206 Common FTB Claim Requirements
Last reviewed: 1 December 2008