The letter must request:
The letter should advise that the outstanding TFN details, or an authorisation to obtain them, must be lodged with Centrelink within 14 days of the letter being received by the individual (1.1.A.72).
Centrelink must advise the individual that the date of the FTB claim will be the date the original claim was lodged if:
If the individual requests an exemption from the TFN requirements, their request must be considered and an exemption either granted or refused. If the exemption is refused, the individual must be advised in writing.
If the individual is unwilling or unable to provide the TFN information or authorisation within 14 days, the claim is not effective (1.1.E.10).
The individual should be advised that an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 18.104.22.168 Common FTB Claim Requirements
Last reviewed: 12 August 2013