Where outstanding information is obtained over the phone or in person, an electronic or written record of the following information must be made:
Outstanding documents can be obtained by:
The applicant has 14 days from the date of the initial request to comply with the request to provide outstanding information. Applicants may request an extension of time to provide information, up to a maximum of 13 weeks, which the FAO will grant if it is reasonable to do so. The request must be made within the 14 day period. The extension may be renewed subject to the 13 week maximum.
Some of the circumstances in which it may be reasonable to grant an extension include:
Failure of the applicant to provide the requested information or documents stops the claim from being effective (1.1.E.10).
The applicant should be advised that an ineffective claim cannot be reinstated by any FAO action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Act reference: FA(Admin)Act section 154 General power to obtain information, section 7 How to claim
Policy reference: FA Guide 18.104.22.168 Common FTB Claim Requirements
Last reviewed: 1 December 2008