Advise the applicant that failure to provide bank account details stops their claim from being able to be determined.
The applicant should be advised that a claim that cannot be determined cannot be reinstated by any FAO action and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 4.2.3 Determination of FTB Claim
Last reviewed: 1 December 2008