|
|
|
|
|
No.
Advise the applicant (1.1.A.72) that they must immediately provide bank account details into which fortnightly instalments (1.1.I.100) of FTB can be paid.
Advise the applicant that failure to provide bank account details stops their claim from being able to be determined.
The applicant should be advised that a claim that cannot be determined cannot be reinstated by any FAO action and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 4.2.3 Determination of FTB Claim
_______________________________________________________
Last reviewed: 1 December 2008
