220.127.116.11 Claim Action 11 - ATO Advises FAO No TFN
Is a letter required?
Content of the letter
Advise the applicant (1.1.A.72) that their claim cannot be determined without the TFN details for the TFN claim person (1.1.T.50).
Explanation: The TFN claim person or substitution person:
- has not made an application for a TFN, or
- has been refused a TFN, or
- has withdrawn a TFN application, or
- does not have a TFN.
Failure to provide these details stops the claim from being effective (1.1.E.10).
The applicant should be advised that an ineffective claim cannot be reinstated by any FAO action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 18.104.22.168 TFN Requirements for FTB, 22.214.171.124 Restrictions on Determining FTB Claims
Last reviewed: 1 December 2008