4.2.4.110 Claim Action 11 - ATO Advises FAO No TFN

Is a letter required?

Yes.

Content of the letter

Advise the applicant (1.1.A.72) that their claim cannot be determined without the TFN details for the TFN claim person (1.1.T.50).

Explanation: The TFN claim person or substitution person:

• has not made an application for a TFN, or
• has been refused a TFN, or
• has withdrawn a TFN application, or
• does not have a TFN.

Failure to provide these details stops the claim from being effective (1.1.E.10).

The applicant should be advised that an ineffective claim cannot be reinstated by any FAO action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.

Record-keeping

An electronic or paper file record of this advice should be kept.

Policy reference: FA Guide 4.1.1.10 TFN Requirements for FTB, 4.2.3.10 Restrictions on Determining FTB Claims

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Last reviewed: 1 December 2008