Explanation: The TFN claim person or substitution person:
Failure to provide these details stops the claim from being effective (1.1.E.10).
The individual should be advised that an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Last reviewed: 12 August 2013