The relevant agency must:
The date of lodgement of the proper FTB claim form will be the date the original claim was made if:
Failure of the applicant to return the form or attend an interview stops the claim from being effective (1.1.E.10).
The applicant should be advised that an ineffective claim cannot be reinstated by any FAO action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 22.214.171.124 Common FTB Claim Requirements
Last reviewed: 1 December 2008