The relevant Centrelink agency must advise the individual that they need to lodge a proper FTB claim form.
The relevant agency must:
The date of lodgement of the proper FTB claim form will be the date the original claim was made if:
Failure of the individual to return the form or attend an interview stops the claim from being effective (1.1.E.10).
The individual should be advised that an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 126.96.36.199 Common FTB Claim Requirements
Last reviewed: 12 August 2013